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Upload Session

Upload an existing session recording (audio or video) to automatically generate professional session notes.

What is Upload Session?​

Upload Session allows you to upload pre-recorded therapy sessions from your computer. Serene's AI processes the audio to create transcripts and generate structured session notes, just like the Record Session feature.

How to Upload a Session​

  1. Click "Upload" on the "Upload Session" card in Quick Actions
  2. Select your client from the dropdown or create a new client profile
  3. Choose your file:
    • Click "Browse" or drag and drop your file
    • Supported formats: MP3, WAV, M4A, MP4, MOV, AVI
  4. Wait for upload - larger files may take a few minutes
  5. Processing begins automatically after upload completes
  6. Review your note in Pending Review once processing is done

Supported File Formats​

Audio Files​

  • MP3
  • WAV
  • M4A
  • AAC

Video Files​

  • MP4
  • MOV
  • AVI
  • WebM
File Size Limits

Maximum file size depends on your subscription plan. Larger files may take longer to process.

When to Use Upload Session​

  • Previously recorded sessions from Zoom, Teams, or other platforms
  • Audio files from voice recorders or phone recordings
  • Video recordings from in-person or online sessions
  • Bulk processing of multiple sessions recorded earlier

Processing Time​

Upload and processing times vary based on:

  • File size and duration
  • Audio quality
  • Current system load

Typical processing times:

  • 30-minute session: 3-5 minutes
  • 60-minute session: 5-10 minutes
  • 90-minute session: 10-15 minutes

What Happens During Processing?​

  1. Upload: File is securely transferred to Serene's servers
  2. Audio Extraction: Video files have audio extracted
  3. Transcription: Speech is converted to text
  4. AI Analysis: Session content is analyzed
  5. Note Generation: Structured note is created
  6. Ready for Review: Note appears in Pending Review

Best Practices​

Optimize Your Uploads
  • Use high-quality recordings for better transcription accuracy
  • Ensure clear audio with minimal background noise
  • Check file format before uploading to avoid errors
  • Name files descriptively to help identify sessions later

Limitations​

You cannot upload when:

  • Another upload is currently in progress
  • A recording session is active
  • You've exceeded your monthly upload quota

Privacy and Security​

  • Files are encrypted during upload
  • Recordings are automatically deleted after processing (configurable)
  • Only you have access to your uploaded files
  • All processing is HIPAA-compliant

Troubleshooting​

Upload failed?

  • Check your file format is supported
  • Ensure file size is within limits
  • Verify your internet connection is stable
  • Try compressing large files before uploading

Processing taking too long?

  • Longer sessions naturally take more time
  • Check the upload progress indicator
  • Wait at least 15 minutes before reporting issues

Poor transcription quality?

  • Upload higher quality audio files
  • Ensure recording has clear, distinct voices
  • Reduce background noise in future recordings
Last updated on by Anurag Mandal