Start A Session
Launch a secure, HIPAA-compliant telehealth video call with your clients directly from your Serene dashboard.
What is Telehealth?
Serene's telehealth feature provides you with a secure video platform to conduct therapy sessions remotely. All sessions are HIPAA-compliant, ensuring your client conversations remain private and protected.
How to Start a Session
- Navigate to your dashboard and locate the "Start A Session" card in the Quick Actions section
- Click "Start" to open the telehealth setup dialog
- Configure your session:
- Enter a room name or use the auto-generated one
- Review your audio and video settings
- Share the session link with your client
- Click "Join Session" to enter the telehealth room
Key Features
- HIPAA Compliant: All video sessions are encrypted and meet HIPAA standards
- No Downloads Required: Your clients can join directly from their browser
- Waiting Room: Control when participants join your session
Important Notes
Session Limitations
You cannot start a new telehealth session while another session is ongoing. Make sure to end your current session before starting a new one.
Best Practice
Always obtain explicit consent from your clients before recording any telehealth session.
Troubleshooting
Can't start a session?
- Ensure you're not already in an active telehealth session
- Check your browser permissions for camera and microphone access
- Try refreshing your dashboard
Client can't join?
- Verify you've shared the correct session link
- Ensure your client is using a supported browser (Chrome, Firefox, Safari, Edge)
- Check that the session is still active