Add A Service
Offer different session types with their own pricing
Instead of a single default rate, you can create distinct services — each with its own name, pricing, description, and linked intake forms. Clients choose from these when booking.
Adding a service is a 3-step process: Config, Pricing, and Forms.
Step 1: Config
Go to Profile Settings, scroll to Services You Offer, and click + Add.
| Field | Details |
|---|---|
| Service Name (required) | A clear, descriptive name. Use names like "Individual Therapy Session" or "Couples Counseling" — avoid vague labels like "Session 1." |
| Description | Briefly explain what the service includes. Max 150 characters. Example: "50-minute individual session focused on anxiety and personal growth." |
| Duration | Session length in minutes (default: 60). |
| Available For | Who can book this service: New Clients, Existing Clients, or Both. |
| Service Type | Whether this is for one person (Individual) or more than one (Multiple People — e.g., couples sessions). |
Service Examples by Client Type
The Available For setting is powerful — it lets you show different services to new clients vs existing clients on your booking page.
Services for New Clients
New client services are great for free discovery calls — short introductory sessions that help you and the prospective client decide if it's a good fit before committing to ongoing therapy.
| Service Name | Duration | Pricing | Description |
|---|---|---|---|
| Discovery Call — ADHD | 15 min | Free | "Brief intro call to discuss ADHD concerns and see if we're a good fit." |
| Discovery Call — Relationships | 15 min | Free | "Quick chat to talk about your relationship goals and my approach." |
| Discovery Call — Anxiety & Stress | 15 min | Free | "No-commitment call to discuss what you're experiencing." |
Set the duration to 15 minutes, pricing to Free, and "Available For" to New Clients. Existing clients won't see these on your booking page, keeping things clean for them.
You can also link an intake form to these discovery calls so new clients fill in basic information before the call — giving you context ahead of time.
Services for Existing Clients
For returning clients, create your regular paid sessions with flat pricing. Setting these to Existing Clients means new visitors won't see them on your public booking page — they'll only see your discovery calls.
| Service Name | Duration | Pricing | Description |
|---|---|---|---|
| Individual Therapy Session | 50 min | $120 | "Standard one-on-one session for ongoing clients." |
| Couples Counseling | 90 min | $180 | "Extended session for couples working through relationship challenges." |
| Follow-Up Check-In | 30 min | $60 | "Shorter session for progress updates between regular appointments." |
Services for Both
Some services make sense for everyone. Set these to Both so they appear for all visitors.
| Service Name | Duration | Pricing | Description |
|---|---|---|---|
| Group Therapy Session | 60 min | $50 | "Weekly group session — open to new and returning participants." |
| Crisis Support Session | 50 min | $100 | "Urgent support session for anyone in immediate need." |
A common setup is to offer free discovery calls for new clients and paid sessions for existing clients. This way, your public booking page guides new visitors toward an intro call, while returning clients go straight to booking their regular sessions.
Step 2: Pricing
Choose how this service is priced:
| Pricing Type | How it works |
|---|---|
| Flat Price | You set an exact amount. Clients see the price and pay it during booking. |
| Negotiable | No fixed price is shown. You're responsible for communicating your fee to the client separately. |
| Free | Clients book without any payment prompt. Useful for initial consultations or community offerings. |
Multi-Currency Pricing
If you select Flat Price, you can add prices in multiple currencies for the same service. This is designed for practitioners who accept clients from different countries.
How it works:
- Your first currency is auto-detected from your location (e.g., USD, INR, GBP)
- Click Add Currency to add another price row
- Select the currency and enter the amount for each
Example: You offer "Individual Therapy" to clients in both the US and India:
| Currency | Price |
|---|---|
| USD | $120 |
| INR | ₹5,000 |
Clients see the price in their local currency when they visit your booking page. If a client's currency isn't in your list, they see the fallback currency price.
Fallback Currency
When you add more than one currency, you'll be asked to choose a fallback currency. This is the price shown to clients whose local currency doesn't match any of the currencies you've configured.
Example: You've set prices in USD and INR. A client from the UK visits your booking page — since GBP isn't in your list, they see your USD price (if that's your fallback).
If most of your international clients are in one region, set that region's currency as the fallback. This ensures the majority of clients see a price that feels familiar.
Step 3: Intake Forms
Link one or more intake forms to your service. When a new client books this service, they'll be prompted to complete the linked forms through their Client Portal before the session.
How it works:
- You'll see a list of your live intake forms (forms in draft won't appear)
- Tap on a form to select it — you can select multiple forms
- Each selected form will be sent to the client after they book
Example: You offer "Initial Assessment" as a service for new clients. You link two intake forms:
- "Standard Intake Form" — collects demographics, contact info, and emergency contacts
- "Mental Health History" — collects symptom information and treatment history
When a new client books this service, both forms appear in their Client Portal for them to fill out before the session.
Intake forms are only sent to new clients. If your service is set to "Existing Clients" only, the forms step will show a message explaining this. To learn more about creating intake forms, see Intake Forms and the AI Form Builder.
Direct Booking Links
Each service gets a unique ID. You can use it to create a direct link that pre-selects a specific service:
serene.vybz.health/user/[your-username]?service=[service-id]
Find the service ID on its card in Profile Settings — click the copy icon to grab it.
This is useful for:
- Linking to a specific service in emails or on your website
- Running promotions for a particular offering
- Sending different links to different client groups
If you've set up service-specific payment links, pair them with direct booking links for a seamless experience — clients land on the right service and are taken to the right payment page automatically.
Managing Services
Edit — click Edit on any service card. Change the name, pricing, description, client type, or linked intake forms. The service ID stays the same, so existing links keep working.
Delete — removes the service from your booking page immediately. Existing bookings are unaffected, but the direct link stops working. This can't be undone.
Display order — services appear in the order they were created, newest first.
Tips
- Start with 2–3 core services. You can always add more based on demand.
- Use round numbers for pricing when possible.
- Include session duration in the description so clients know what to expect.
- If you don't create any services, clients see your default price from onboarding.
- For multi-currency pricing, make sure your payment links match the currencies you've configured.